Some time ago I purchased a new Sony KDS-50A200 LCD tv. At the time, I had done a bunch of research on which TV I truly wanted to get and ended up on the Sony. Once I bought it, it turned out to be an incredible purchase and we have utilized it daily ever since. The sole supplementary purchase I made for a replacement light bulb 6 months ago.
Fast forward to a few weeks ago. I got back home one day to discover a weird green tint to everything that displayed on the TV. I had assumed that while I was out another person had unintentionally changed a color setting (or something) and started to play around with it. I slowly discovered this wasn't the case. Not only had the image become tinted, all the menus themselves had a mild green tone to them. A couple of disheartening moments later, I went to Google to seek out a solution.
It turns out inputting "Sony SXRD green tint" in Google would yield a good deal of hits about people that have the exact same problem as I do. The main problem appears to be with the "optical block" which is an acknowledged problem with this type of Sony tv (I also found out that there was a class action lawsuit a while back concerning this problem as well). So, unfortunately, no quick fix or magical "reset" switch. Since the TV was out of warranty, I thought I was saddled with a green tinted television.
Yesterday, I made a last attempt to find a fix. During my search I found some information about how Sony was setting about to correct things by providing low-priced prices on substitute televisions. Since I had little to lose, I contacted Sony via e-mail via their technical support website. In only a couple of hours I heard back from them and provided them more particulars on the situation, and the serial number from my television. This morning I received another e-mail from them confirming that I have the optical block issue and offering me some inexpensive substitute TVs:
"Unfortunately, based on your responses it appears that your TV has an optical block issue. Sony values you as our customer and as such, my next step is to get you in touch with our customer relations team. I have already assigned your file to them. "
" They will be sending you an email within 2 business days (M-F) offering you an opportunity to replace your current TV with one of our new TV's at a discounted purchase price. These new TV's are LCD flat panel designs which do not use an optical block. They also do not require replacement lamps."
Next I received the following with the offer details: Thank you for contacting the Sony Exchange Dept.,
We will provide you an offer to replace your television.
KDL55EX500 $200.00 local sales tax KDL46EX500 $25.00 local sales tax
I looked these up and they are each highly-rated Lcd tvs valued at well over the discounted price. In one day I went from the guy with the green-tinted TV from hell, to getting a better alternative TV for a big discount! Way to go Sony!
I contacted them and provided the necessary information (you'll have to remove send in the serial number label from the back of your television) and paid for my new TV (and am just waiting my new TV to arrive). If you're in the exact same spot, go ahead and try contacting Sony. There answer was quick and everything worked out very well me. What have you got to lose?
Fast forward to a few weeks ago. I got back home one day to discover a weird green tint to everything that displayed on the TV. I had assumed that while I was out another person had unintentionally changed a color setting (or something) and started to play around with it. I slowly discovered this wasn't the case. Not only had the image become tinted, all the menus themselves had a mild green tone to them. A couple of disheartening moments later, I went to Google to seek out a solution.
It turns out inputting "Sony SXRD green tint" in Google would yield a good deal of hits about people that have the exact same problem as I do. The main problem appears to be with the "optical block" which is an acknowledged problem with this type of Sony tv (I also found out that there was a class action lawsuit a while back concerning this problem as well). So, unfortunately, no quick fix or magical "reset" switch. Since the TV was out of warranty, I thought I was saddled with a green tinted television.
Yesterday, I made a last attempt to find a fix. During my search I found some information about how Sony was setting about to correct things by providing low-priced prices on substitute televisions. Since I had little to lose, I contacted Sony via e-mail via their technical support website. In only a couple of hours I heard back from them and provided them more particulars on the situation, and the serial number from my television. This morning I received another e-mail from them confirming that I have the optical block issue and offering me some inexpensive substitute TVs:
"Unfortunately, based on your responses it appears that your TV has an optical block issue. Sony values you as our customer and as such, my next step is to get you in touch with our customer relations team. I have already assigned your file to them. "
" They will be sending you an email within 2 business days (M-F) offering you an opportunity to replace your current TV with one of our new TV's at a discounted purchase price. These new TV's are LCD flat panel designs which do not use an optical block. They also do not require replacement lamps."
Next I received the following with the offer details: Thank you for contacting the Sony Exchange Dept.,
We will provide you an offer to replace your television.
KDL55EX500 $200.00 local sales tax KDL46EX500 $25.00 local sales tax
I looked these up and they are each highly-rated Lcd tvs valued at well over the discounted price. In one day I went from the guy with the green-tinted TV from hell, to getting a better alternative TV for a big discount! Way to go Sony!
I contacted them and provided the necessary information (you'll have to remove send in the serial number label from the back of your television) and paid for my new TV (and am just waiting my new TV to arrive). If you're in the exact same spot, go ahead and try contacting Sony. There answer was quick and everything worked out very well me. What have you got to lose?
About the Author:
Check out the Minneapolis Job Kit for details on Twin Cities Jobs and Minneapolis Jobs.
No comments:
Post a Comment